EU Flight Claims

It happens every day: a delay is announced, and a wave of frustration rolls through the terminal. But what if you had the inside scoop from the people who see delays from both the front and back of the plane? Our community of pilots and air hostesses have shared their best “delay secrets”—practical tips you’ll never find in a brochure.

1. Gate Agents Hold More Power Than You Think

Secret: Gate staff sometimes have room to help specific passengers—especially those who are calm, polite, and visible. Want a rebooking or meal voucher ahead of the crowd? Seat yourself near the boarding gate and approach the desk when it’s quiet, not when the line is 20-people deep.

2. Early Announcements Aren’t Random—Here’s Why

Secret: Pilots and crew often know about likely delays 20–40 minutes before the public announcement. Why? They’re told by operations about inbound aircraft, weather up the line, or predicted air traffic control issues. If you see crew gathered in quiet discussion or a sudden flurry of radio calls, a delay may be ahead—so prepare to rebook or request refreshments early.

3. The Fastest Way to Get Vouchers

Secret: Don’t wait until the airline offers meal or hotel vouchers—ask for them at the first hint of a significant delay. Specifically, ask for a “care voucher” and reference “passenger rights.” Cabin crew can often nudge ground staff to issue these faster if you’re firm, courteous, and confident.

4. Stay Friendly—It Gets You Farther

Secret: Rudeness rarely pays. Crew and agents are granted more leeway to help pleasant, understanding passengers, and may escalate your request ahead of less pleasant customers. The golden rule applies: help us help you!

5. The Announcement Hack

Secret: When staff make a delay announcement, listen for operational terms—“maintenance,” “crewing shortage,” “technical.” If you hear one of these, your compensation rights under EU261 are likely much stronger. Write down the exact words used—these can make the difference in your claim.

Air crew see delays every day, but a few insider moves put you ahead of the crowd for both comfort and compensation. Got delayed? Start your claim by going to EU—and remember these tips for next time.