EU Flight Claims

Cabin crew aren’t just expert travelers—they’re also the best-kept secret for getting the most out of EU delay compensation. Here’s what they wish every passenger knew:

1. Document Everything—Immediately

Snap photos of your boarding pass, the airport departure board, and any posted delay times. If an announcement gives a reason, get a shot of it in writing—or note the time and details for your records.

2. Use the Right Language at the Counter

Instead of saying “This is ridiculous!” try: “Could you please confirm if this is due to an extraordinary circumstance?” Staff know this triggers a record that helps your claim. Bonus: other passengers hearing it may join in.

3. Ask Crew for Written Confirmation

In the cabin or at the gate, staff can sometimes print out or sign an “irregularity report” confirming delay details. If declined, ask if they can verbally note the exact delay cause and time for you—it’s official when written by uniformed staff.

4. Be Sympathetic—It Pays Off

Delays frustrate everyone, including crew! Be kind and honest, and crew are more likely to offer workarounds (like sneaking you snacks or insider info on rebooking options).

5. Team Up With Fellow Passengers

When multiple people ask—calmly and in unison—the airline is more likely to issue meal vouchers or clarify delay reasons earlier.

6. File from the Terminal

If there’s a long wait ahead, use the downtime to start your claim online through the airline’s web form (or via euflightclaims.com). Get a case number before you even get home.

7. Save and Print Everything

The more evidence you have—boarding passes, receipts, correspondence—the stronger your claim. Use email and cloud storage to avoid lost paperwork.

Every smart compensation claim starts and ends with great documentation and a strategic, friendly approach. Crew can’t write your claim for you—but they can give you the leg up the typical traveler misses!