EU Flight Claims

Let’s put the top compensation myths to bed—straight from experienced pilots:

Myth: “All weather delays are extraordinary circumstances”

Pilots say: Not true. Mild weather, manageable crosswinds, and light rain are part of normal airline operations. You can claim compensation if a “bad weather” excuse doesn’t involve actual airport closures or safety threats.

Myth: “The crew decides compensation”

Pilots: We don’t! Compensation decisions are legal, not pilot or cabin crew discretion. But you can ask crew for a written statement about the true reason for the delay—helping your case.

Myth: “Operational Reasons” mean you’re out of luck

From the cockpit: This vague term usually hides issues like missing crew, minor tech problems, or scheduling slip-ups. These are almost always airline responsibility—and are valid for EU claims.

Myth: “There’s no point documenting, airlines keep all records”

Pilots know that airlines log operational details, but passenger-supplied photos and notes often cut through bureaucracy—especially if airline explanations change in your claim process.

Myth: “Crew rest delays can’t lead to claims”

Pilots clarify: If airlines know in advance that a crew rest or timed out limit is coming up, but don’t arrange for replacements in time, that’s not your fault and you may be owed compensation.

Pilot’s Final Word: The best advice from the flight deck? Document, question vague explanations, and politely press for details and confirmation. Understanding—and pushing back on—airline delay myths is your best route to being compensated.