EU Flight Claims

Want to avoid months of waiting for your rightful EU flight compensation? Here are “crew hacks” for moving your case to the top of the pile:

1. Highlight your Booking Reference the crew way

On every message and form you use, put your booking reference (PNR) and flight number in both the subject line and the body—just like pilots and cabin crew do when filing urgency reports. Airlines find these faster in their system.

2. Get written delay proof

Crew are often more willing to help if you politely ask: “Would you mind helping me by noting the exact time and cause of our delay on this?” Even a quick signature on a flight info printout goes a long way for your claim.

3. Use social media publicly (Tactfully)

A polite but public request for status—like “Still waiting for my EU261 compensation for flight FR123 delayed 6 hours, here’s my booking: ABC123” on X (Twitter)—can spur the airline’s social team to escalate your case.

4. Escalate to the correct department

Ask “Could you please confirm the contact for the Passenger Rights or EU261 team?” This often gets your claim to the specialists rather than general customer service, cutting weeks off the wait.

5. Apply the polite persistence script

Airline staff use logs and polite, persistent prompts to escalate their own casework. Example message:
“Dear [airline], I am following up on my EU261 claim for booking ABC123. Please can you confirm receipt and expected timeline? Thank you for your help.”

Bonus: File Early, Not just after the trip

Start gathering your evidence while still at the airport and submit your claim within days—quick filings are processed by date received.

The pros file with detail and professionalism. Copy their tactics, and you’ll leap ahead of the queue.

Go to euflightclaims.com for free links to airline compensation claim forms.