EU Flight Claims

It’s a pilot’s job to get you safely to your destination, but sometimes things go out of even the captain’s control. Here’s what pilots quietly wish every traveler knew about handling cancellations:

1. Don’t just accept the first reroute

When the cancellation is announced, check all available leading alternatives. Pilots see too many passengers wait in line only to get the most inconvenient option. Politely ask, “Are there any other airlines or better connections available now?”

2. Don’t leave the airport until you have a solution

Many people leave in frustration but lose out on quick rebooking, compensation discussions, or hotel meal vouchers. Stick around and get everything sorted while airline representatives are required to help.

3. Request written proof from the crew

The cockpit and senior cabin crew can (and sometimes will) sign or provide written confirmation of the exact cause for delay—especially if it helps clarify “extraordinary circumstances” or not.

4. Use flight apps—just like us

Pilots monitor delays using specialized apps for weather, global delays, and inbound plane tracking. You can use Flightradar24, FlightAware, or even airline apps to see the real delay causes and protect your claim.

5. Don’t wait for airline updates—be proactive

Pilots see passengers wait for hours in the gate area expecting updates. Take your claim and questions directly to the counter, or even online, as soon as it’s clear you’ll be late.

6. Check for overnight rights

If your next plane isn’t until the next morning, you could be entitled to hotel, meals, and transport. Always ask before you leave—once the staff are gone, your options drop dramatically.

A pilot would say: Plan, ask, and act proactively—don’t just “trust the system.” Your compensation and comfort are often a question away.

Go to euflightclaims.com for free links to airline compensation claim forms.